Returns, Refunds and Complaints at Flowers Tulse Hill
Our Fresh Flowers Guarantee in Tulse Hill
At Flowers Tulse Hill, we take great pride in providing the freshest blooms to homes and businesses across the local area. Our dedicated team of florists is committed to high standards in sourcing, arranging, and delivering beautiful arrangements that radiate quality and freshness. As a trusted local florist, your satisfaction is at the core of what we do.
Damaged-on-Arrival Policy
We pack and deliver every order with care, but we recognise that, on rare occasions, flowers may become damaged in transit. If your flowers arrive in less than perfect condition, please contact us as soon as possible upon receipt — ideally on the same day. Providing clear photographs of the damage will help us resolve your concern quickly. Once verified, we will offer a full refund or a swift replacement at your convenience.
Freshness Window
Our fresh flowers guarantee means you can expect your arrangement to look vibrant and beautiful for at least five days from the delivery date, provided they are cared for according to our care instructions. If your flowers begin to wilt or show signs of poor condition earlier than expected, please notify us within this freshness window. We stand by the quality of our blooms and want you to enjoy our flowers for as long as promised.
Refund and Replacement Options
Your satisfaction matters to us. Should you be dissatisfied with any aspect of your flower delivery, we offer refund or replacement solutions tailored to the situation:
- Damaged or subpar flowers: Full refund or next-day replacement.
- Missing items in your order: Partial refund or inclusion with another delivery.
- Unmet freshness guarantee: Refund or replacement within five days of arrival.
We kindly ask you to reach out within 48 hours of delivery to raise any issues so we can act swiftly to resolve them.
Our Complaints Process
If you are unhappy with any aspect of your Flowers Tulse Hill experience, we want to put things right. We value your feedback and see concerns as an opportunity to improve. Here’s how to raise a complaint:
- Contact us detailing your order and the issue.
- Provide supporting details or photographs if appropriate.
- Our team will review your complaint within 24 hours and propose a solution—usually a refund, replacement, or another fair resolution.
We believe in transparent, open communication and will keep you informed throughout the process until a satisfactory outcome is reached.
Trusted Local Florist for Tulse Hill
Thank you for choosing Flowers Tulse Hill as your community florist. We are committed to serving local households and businesses with integrity, care, and attention to detail. Our promise is to always deliver fresh, beautiful flowers and resolve any problems with the utmost respect for our valued customers.
Your trust inspires us to maintain the highest standards every day. If you have any questions about our returns, refunds, or complaints process, please contact our friendly team. We are here to help ensure you enjoy the very best in fresh flowers, right here in Tulse Hill.
