Welcome to Flowers Tulse Hill. These Terms & Conditions govern your use of our website and the purchase of goods through our online flower delivery service covering Tulse Hill and surrounding areas. By placing an order with us, you agree to be bound by these terms. Please read them carefully before making a purchase.
These Terms & Conditions apply to all customers placing orders for online flower delivery with Flowers Tulse Hill. This includes customers residing within Tulse Hill as well as those in adjacent areas we serve. The terms set out herein are designed to provide clarity and ensure a smooth experience when ordering flowers for delivery online.
Orders for flower delivery can be placed via our website. To order, select your desired flower arrangements, add any special instructions where permitted, and proceed to checkout. You must provide accurate contact and delivery information to ensure successful delivery.
Once your order is placed, you will receive an order confirmation message containing details of your purchase. This confirmation constitutes acceptance of your order subject to these Terms & Conditions. If we are unable to fulfil your order, we will notify you promptly and issue a full refund where applicable.
Occasionally, substitutions may become necessary due to seasonal availability or stock levels. In such cases, we will substitute flowers with others of equal or higher value, taking care to maintain the style and theme of your chosen arrangement.
We provide flower delivery throughout Tulse Hill and specified nearby locations. Deliveries are made according to the delivery date and time slot selected at checkout, subject to availability. While we make every effort to deliver your flowers on the chosen date, there may be circumstances beyond our control (such as adverse weather, traffic disruptions, or delivery address issues) that prevent timely delivery. In such cases, we are not liable for delays but will strive to inform you promptly and deliver as soon as possible.
It is the customer’s responsibility to ensure the recipient is available at the delivery address provided. If nobody is available, flowers may be left in a secure location, with a neighbour, or a delivery card may be left with instructions to rearrange delivery or collect from our location (where feasible). We are not responsible for flowers that perish after successful delivery or following attempted delivery in accordance with your instructions.
Payment for all orders must be made in full at the time of purchase through the secure payment methods provided on our website. Accepted payment options typically include major credit and debit cards as well as other payment gateways as indicated. Your payment details are protected using secure encryption to prevent unauthorised access.
All prices listed are in pounds sterling (£) and are inclusive of VAT unless otherwise stated. Delivery charges, where applicable, are clearly displayed during the checkout process and are included in your final order total.
You may amend or cancel your order for a full refund provided notice is given at least 24 hours prior to the scheduled delivery date. To request an amendment or cancellation, please contact us with your order details. Once preparations for your order have commenced (generally within 24 hours of the delivery date), we may not be able to accept changes or provide a refund, especially for bespoke or custom arrangements.
If your delivery is for a special event or date, it is recommended to provide as much notice as possible when amending or cancelling. Orders placed for same-day delivery may not be eligible for amendment or cancellation once placed due to rapid processing requirements.
We take pride in offering fresh, high-quality flowers for every delivery. Your order will be fulfilled as described on the website, subject to market availability. Our florists may make substitutions with flowers of equivalent colour, style, and value if the ones ordered are unavailable at the time of arrangement. Such substitutions will be communicated where possible, and every effort will be made to reflect the spirit and intent of your chosen flowers.
We recommend that flowers be cared for according to the care instructions provided to maximise their freshness and longevity. Flowers are perishable, and their lifespan depends on variety, season, and care after delivery. We are not liable for diminished flower quality due to failure to follow care guidance or if items are left unattended after delivery has been attempted according to your instructions.
If you are not satisfied with your flower delivery due to damage, item discrepancy, or quality concerns, please notify us within 24 hours of delivery. Investigations and requests for a replacement or refund will require photographic evidence. We may, at our discretion, offer a full or partial refund, replacement, or alternative resolution. Because of the perishable nature of flowers, requests made after 24 hours may be difficult to accommodate.
Refunds will be processed to the original payment method within a reasonable timeframe if approved. Delivery fees are non-refundable unless the order has not been delivered due to a fault on our part.
Flowers Tulse Hill will not be liable for any indirect, special, or consequential loss or damage arising from your use of our website or services. Our liability for direct loss is limited strictly to the total amount paid for the order in question. We do not exclude or limit liability where it is unlawful to do so, including liability for death or personal injury caused by negligence, or fraud.
We are not responsible for:
Our flower arrangements are intended for decorative use and are not for human or animal consumption.
All website content, including text, images, graphics, and logos, are the property of Flowers Tulse Hill or our licensors and are protected by UK copyright and intellectual property law. Use of the website for unlawful purposes or copying content without permission is strictly prohibited.
We take your privacy seriously and comply with the UK General Data Protection Regulation (GDPR). Personal details collected during the order process are used only for the purpose of processing and delivering your order, handling customer queries, or as otherwise required by law. Please consult our Privacy Policy for further information about how your data is managed.
Some orders or aspects of delivery may involve third party providers. We take care to work with reputable partners, but we are not responsible for actions or services provided by third parties beyond our direct control.
We reserve the right to amend these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon being posted to our website, and by ordering after such posting, you agree to be bound by the revised terms. It is your responsibility to check our current terms each time you use our service.
If any provision within these Terms & Conditions is considered unlawful, void, or unenforceable for any reason, that provision will be deemed severed from the remaining terms, which will remain valid and enforceable.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the non-exclusive jurisdiction of the English courts.
If you have questions regarding these Terms & Conditions or need further assistance regarding your flower delivery order in Tulse Hill or the surrounding areas, please contact our customer service team through the methods provided on our website. We aim to respond to all queries not later than 2 working days.
These Terms & Conditions are intended to ensure transparency and protect both you as a valued customer and Flowers Tulse Hill as your local online flower delivery provider. By making a purchase on our website, you accept and acknowledge these terms. Thank you for choosing Flowers Tulse Hill for your floral needs across Tulse Hill and neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tulse Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tulse Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
